Senior Professional in Human Resources (SPHR) Training Program

Human Resource Management Module 1
The Role of Human Resources

• Human Resource Management Day to Day
• The Role of Human Resource Management
• Staffing
• Compensation and Benefits
• Retention
• Human Capital
• Skills Needed for Human Resource Management
• Today’s Human Resource Management

Human Resource Management Module 2
Developing and Implementing Strategies for HRM Plans

• The Value of Planning
• Strategic Planning
• Steps to Strategic Plan Creation
• Human Resource Management vs. Personnel Management
• Writing the Human Resource Management Plan
• Tips in Human Resource Management Planning

Human Resource Management Module 3
Diversity and Inclusion  

• Hiring Multiculturally
• Power and Privilege
• Why Diversity and Multiculturalism?
• Recruitment and Selection
• Pay and Promotion
• Diversity Plans
• Multiculturalism and the Law
• Equal Employment Opportunity Commission

Human Resource Management Module 4
Recruitment  

• Keeping Up with Growth
• The Recruitment Process
• Recruitment Strategy
• Technology in Recruitment
• Job Analysis and Job Descriptions
• The Law and Recruitment
• Immigration Reform and Control Act
• Patriot Act
• EEO Set of Laws
• Recruitment Strategies

Human Resource Management Module 5   
Selection

• The Interview
• The Selection Process
• Criteria Development and Resume Review
• Interviewing
• Testing and Selecting
• Making the Offer

Human Resource Management Module 6
Compensation and Benefits

• Matching Compensation with Core Values
• Goals of a Compensation Plan
• Developing a Compensation Package
• Internal and External Pay Factors
• Types of Pay Systems
• Job Evaluation Systems
• Pay Theories
• Laws Relating to Pay

Human Resource Management Module 7
Retention and Motivation

• The Costs of Turnover
• Reasons for Voluntary Turnover
• Retention Plans
• Theories on Job Dissatisfaction
• Sources of Employee Satisfaction Data
• Implementing Retention Strategies
• Succession Planning

Human Resource Management Module 8
Training and Development  

• Steps to Take in Training an Employee
• Employee Orientation
• In-House Training
• Mentoring
• External Training
• Types of Training
• Training Delivery Methods
• Designing a Training Program

Human Resource Management Module 9
Successful Employee Communication

• Communication Strategies
• Communication and Emotional Intelligence
• Communication Directions
• Communication Styles
• Crisis Communication
• Nonverbal Communication
• Listening
• Management Styles

Human Resource Management Module 10
Employee Performance Management

• Handling Performance
• Types of Performance Issues
• What Influences Performance?
• Defining Discipline
• Performance Issues
• Alternative Dispute Resolution
• Handling Performance
• Employee Rights

Human Resource Management Module 11
Employee Assessment and Talent Management

• Performance Evaluation Systems
• Performance Appraisal Systems
• Performance Appraisal Legal Considerations
• Appraisal Methods
• Management by Objectives
• Completing and Conducting the Appraisal
• Best Practices in Performance Appraisals

Human Resource Management Module 12
Working with Labor Unions

• History and Organization of Unions
• Current Union Challenges
• Labor Union Laws
• The Unionization Process
• Collective Bargaining
• Working with Labor Unions
• Administration of the Collective Bargaining Agreement

Human Resource Management Module 13
Safety and Health at Work   

• Training for Safety
• Occupational Safety and Health Administration
• Right-to-Know Laws
• OSHA Enforcement
• Health Hazards at Work
• Stress Management
• Cumulative Trauma Disorders
• Chemical and Substances
• Workplace Violence

Human Resource Management Module 14
International HRM 

• Offshoring
• Outsourcing
• The Global Environment
• HRM Global Strategies
• Staffing Internationally
• Types of Staffing Strategy
• International HRM Considerations

Human Resources Exam Prep Module 1  

Certifying Human Resource Professionals

• The Human Resource Profession
• Development of the Human Resource Body of Knowledge
• Risk Management
• Workplace Planning and Talent Acquisition
• Total Rewards and Employee Engagement
• The General Business Environment
• Human Resources’ Role in Organizations
• Enterprise Risk Management

Human Resources Exam Prep Module 2

Workforce Planning

• The Talent Acquisition Lifecycle
• Recruiting and Selection
• Organizational Development
• Learning and Development Programs
• Career Development
• Employee Training Programs

Human Resources Exam Prep Module 3

Total Rewards

• Total Rewards Defined
• Compensation, Payroll and Benefits
• Communicating Compensation and Benefits Programs
• Employee Engagement Defined
• The Workplace Value Proposition
• Engagement and the Employee Lifecycle
• Performance Management

Human Resources Exam Prep Module 4

Employee and Labor Relations

• Employee and Labor Relations Defined
• Corporate Social Responsibility
• Workplace Safety
• Company Policies, Procedures, and Rules
• Positive Employee and Labor Relations Strategies
• HR Information Management
• Records Management: The Lifecycle
• Data Privacy and Security

Human Resources Exam Prep Module 5 

Leadership and Strategy

• Corporate Strategy
• Organizational Structures
• Strategic Planning
• Strategic Management
• Evidence-Based Decision Making
• Workforce Planning and Talent Acquisition Defined
• Employee Integration

Human Resources Exam Prep Module 6

Team Management

• Learning Organizations
• Workforce Development
• Fiduciary Responsibility
• Total Rewards Philosophy and Communicating Compensation Strategies
• Motivating and Retaining Through Total Rewards
• Equity Compensation
• HR Digitization